Kim’s Role

Kim is responsible for ensuring every customer enjoys a top-class experience, continuously improving internal processes and acting on customer feedback. She works across all departments at Amplifi, streamlining operations and supporting the rollout of new initiatives. Kim is also passionate about how technology and systems can empower our teams and make doing business with Amplifi straightforward and enjoyable for our customers.

Before Amplifi

Kim has over 15 years’ experience in operations, leading functions across the telecoms and IT sectors, with a focus on technical support, project management, and engineering. Most recently, she worked on the South Coast of England with Aerial Direct and Tailor Made Technologies, as well as in Northern Ireland with Rainbow Communications. Before moving into telecoms and IT, Kim spent eight years in the travel industry—an experience that firmly ignited her passion for travel.

Outside Amplifi

Kim enjoys spending time with her family, travelling, especially to Sicily, and attending her local church. She also loves music, plays a few instruments (badly, by her own admission), and her ideal night out is a good quiz night.